Full course description
Location: Online Only, Self-Paced
Technical Level: Easy (non-technical)
Duration: 15 minutes (estimate)
IAAP CAECs: .25 (This class counts toward renewal of IAAP Certification)
Presented By: DeQue University
Description:
Great customer service focuses on making each customer feel welcome and respected. Happy customers feel that their needs are met in a reliable and effective way.
Customers with disabilities are simply customers. They may have different ways of communicating with you or performing tasks, various tools to assist them, and certain adjustments or accommodations to help them do things with greater ease. You may also do things a little bit differently when interacting with customers with disabilities. But the heart of the interaction is unchanged: customers come to you for services, and your job is to help them.
This course will provide you with the information you need to deliver a great customer service experience.