Term: Spring 2020
Date, Time & Location: Online Self-Paced Course
Instructor: Catherine Mattice Zundel
Curated By: Talent Development via LinkedIn Learning

Description:

Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, join Catherine Mattice Zundel as she shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.

Learning Objectives:

• Civility vs. incivility
• Microaggressions and incivility in action
• How communication works
• Positive and negative language
• Building self-awareness
• The role of the bystander
• Remaining civil in emails
• Sustaining a civil work environment
• Coaching strategies