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Image of laptop on a rock looking at a bridge spanning a river LinkedIn Learning: Civility in the Workplace is a Course

LinkedIn Learning: Civility in the Workplace

Started Feb 19, 2020
1 credit

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Full course description

Term: Spring 2020
Date, Time & Location: Online Self-Paced Course
Instructor: Catherine Mattice Zundel
Curated By: Talent Development via LinkedIn Learning

Description:

Focusing on eradicating negative behaviors isn’t always enough to create a happy workplace. Employees and managers also need to learn what they should do to make their environment a respectful and pleasant one. In this course, join Catherine Mattice Zundel as she shares how to create a happier, healthier workplace by teaching civility and setting a good example with your own behavior. Learn about negative behavior as a social phenomenon, what microaggressions look like in action, and how to replace negative language with positive words. Plus, get tips for becoming a more active listener, standing up for yourself when you experience microaggressions and incivility, and coaching others.

Learning Objectives:

  • Civility vs. incivility
  • Microaggressions and incivility in action
  • How communication works
  • Positive and negative language
  • Building self-awareness
  • The role of the bystander
  • Remaining civil in emails
  • Sustaining a civil work environment
  • Coaching strategies

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